Enhanced patient communication must be a central plank in the recovery of elective care
Sean Phillips and Robert Ede
In this blog, Sean Phillips and Robert Ede from the Health and Social Care Unit at Policy Exchange explain how proposals from their new report, A Wait on Your Mind, could improve the experience of patients waiting for treatment, starting with a push to enhance patient communication through the NHS App to make it a front door for information and supportive services, including those offered by the voluntary sector.