Voluntary and community organisations hold the key to personalisation in healthcare.

Fri, 8 June 2018

A new report explores how voluntary and community organisations and Clinical Commissioning Groups can collaborate to deliver Personal Health Budgets.

A new report, based on the Voluntary Voices partnership's work with health and care commissioners and the Voluntary, Community and Social Enterprise sector (VCSE), has found that VCSE organisations play a pivotal role in delivering personalised care.

Personal health budgets (PHBs) are one of the most valuable ways of transforming healthcare for individuals. A PHB is an amount of money controlled by an individual to support their health and wellbeing needs. Figures from NHS England show that 75% of people with a PHB believe their health and wellbeing has improved as a result.

The report sets out how PHBs are enabling people to make new choices and share responsibility for their own health and wellbeing, whilst helping them to be active citizens, included in the lives of their communities.

Interest in PHBs has increased in recent months. In March, Secretary of State for Health and Social Care Jeremy Hunt acknowledged PHBs were key to enabling people to have control over their healthcare and live better lives. NHS England is aiming for 50-100,000 people to have a PHB by 2021, and a consultation on extending the right to have a personal health budget closes today (8 June 2018).

The report, compiled by National Voices, Volunteering Matters and NAVCA, explores collaboration between the voluntary sector and Clinical Commissioning Groups (CCGs) in the delivery of PHBs. The report confirms that engagement with voluntary organisations is critical in making individual transformations through PHBs possible. However, both health commissioners and the voluntary sector have a responsibility to work together to make this a reality for individuals.

Personalisation is a huge cultural shift, and to achieve this takes support on all sides. This can only happen through truly valuing everyone involved: CCGs, the voluntary sector, and, most importantly, people who stand to gain from having a PHB.

The report highlights areas of the country where the relationship is working well. In Warrington, the CCG and the voluntary sector are working together to provide more personalised care and support at the end of life. PHBs have enabled 83% of people to die in a place of their choosing, against an average of 26%.


Download the full report, ‘IPC and Personal health budget support and development programme: Learning and next steps.’

Figures from NHS England show that Personal health budgets(PHBs) save on average 17% on the direct costs of conventional Continuing Health Care packages for home care, and around £4,000 per person per year of Indirect savings for Continuing Health Care PHB holders. 97% of people have experienced positive change as a result of having a PHB

The report was written by the Voluntary Voices consortium. The consortium comprises three voluntary and community sector organisations; Volunteering Matters; National Voices; and NAVCA. The consortium aims to share the objective of promoting person-centred care and integration across health and social care.

This report was commissioned by the Integrated Personal Commissioning Programme through NHS England. It is a nationally led, locally delivered programme that supports healthcare empowerment and the better integration of services across health, social care and the voluntary and community sector.

Case study

Further information about the rollout of personal health budgets in Warrington, read James Sanderson's blog on the NHS England website.


For more information please contact Laura Bell on 020 3176 0735 or laura.bell@nationalvoices.org.uk