How healthcare is experienced can be just as important as what treatment people receive. Patient experience refers to how people think and feel about what happens when they use health services.
When people have a better experience of healthcare, it can lead to better outcomes, including reduced resource use. This is a key priority for policy and practice, yet more needs to be done to ensure that all patients have a good experience of healthcare..
We compiled information from 110 systematic reports, and discovered there are a number of proven approaches to improving patient practice.
In particular improving consultations, using feedback to inform practice, and redesigning services so that the patient is at the centre.