Publications

Supporting shared decision-making

One of the core components of person-centred care is engaging people in decisions about their own care and treatment.

Enhancing experience of healthcare

How healthcare is experienced can be just as important as what treatment people receive. Patient experience refers to how people think and feel about what happens when they use health services.

Improving information and understanding

Providing clear and useful information is an important component of supporting people to be involved in decisions and to make positive choices. But information alone is often not enough.

Supporting self-management

People can play a distinct role in protecting their health, choosing appropriate treatments and managing long-term conditions. Self-management includes all the actions taken by people to recognise, treat and manage their own healthcare independently of or in partnership with the healthcare system.

Promoting prevention

There is much that people can do actively to increase their chances of a healthy life. This includes exercising, eating well, avoiding health risks, not smoking and limiting alcohol.

Submission to the Department of Health: Introducing fundamental standards

The purpose of regulation is to ensure high quality care, treatment and support for people who use services. These draft regulations muddle the legal definition of quality in a way that is not helpful.

Submission to NICE: Transition between health and social care

Care and Support Planning Guide

National Voices believes that anyone with a continuing condition or disability needs to be able to plan their care over time with a support partner, instead of having to keep going back to services which only react to us in short episodes.

Submission to NICE: Older people with long-term conditions

Overall, National Voices welcomes the recognition of the need for a more joined up approach for older people with health and social care needs.

Submission to the Department of Health: Refreshing the mandate to NHS England

National Voices has a concern about the process being used to revise the Mandate. We suggest that reviews of the Mandate should build on the BBC Charter model. That is, strategic objectives should be developed and mutually agreed between the government and the arm’s length/independent agency prior to consultation and refinement.